Your Cleaning Crew is a full-service cleaning company offering a variety of services including standard cleaning, deep cleaning, annual cleaning, move-in/move-out cleaning, restaurant cleaning, medical facilities cleaning, childcare/school cleaning, and carpet & upholstery cleaning services. Our team members take pride in creating a consistently clean home or office environment for you and your family. Our cleaning personnel are bonded, licensed, and insured.

Your Cleaning Crew is committed to delivering the highest quality cleaning services. We offer responsive customer service and a variety of additional cleaning services, making us your one-stop source for all your cleaning needs. Unlike cleaning agencies, we bring together the best people, most effective methods, highest quality supplies, and latest equipment to ensure your satisfaction. Our team members are trained and experienced in the latest, safest, and most effective cleaning methods.

Our team members are trained professionals who are trustworthy, honest, and reliable. They undergo police checks, reference checks, and working with children checks.

We strive to send the same team member for each cleaning, but there may be instances where this is not possible. In such cases, we ensure all your cleaning needs are met by the substitute team.

Please pick up or put away any clothes, children’s toys, and important documents before the cleaners arrive. This helps our cleaners make the best use of their time. If you prefer to use your own cleaning equipment, please have it ready.

No problem! Many clients provide us with a key and a code for their alarm system. All keys are securely marked and controlled to maintain your security.

All our cleaners are pet-friendly, but please ensure your pets are safe and secure before our team arrives. Our teams are not permitted to clean or pick up animal ordure for hygienic reasons.

If any damage occurs due to our team’s actions, we will try to repair or replace the item as quickly as possible. All our team members are insured, and we will file a claim if necessary. Please notify us within 24 hours of any damage. We are covered by public liability insurance for personal injury or property damage.

Please inform us 24 hours in advance if you need to cancel or reschedule your cleaning service. A $50.00 charge applies for regular booked jobs if not informed 24 hours in advance. One-off jobs may incur a $150 cancellation fee. If you go on holiday, let us know in advance to suspend regular cleaning.

If circumstances beyond our control prevent our staff from showing up (e.g., traffic, accidents, or illness), we will inform you as soon as possible and arrange an alternative time.

Please call our hotline number at 03 8313 1637. We do not exchange personal contacts of our cleaners according to company policy, so inquiries must go through our office.

Ensure hot water and electric power are connected. A partial payment is required before the start of the service.

After your booking is confirmed, you’ll receive a confirmation email 2-3 days before your service date, including the expected arrival date and time.

Our cleaners bring their own supplies and equipment. If you prefer specific products or equipment, leave them out for the cleaner. We disinfect and change all cloths and sponges between services, using different cloths for bathrooms, kitchens, and common areas.

Parking must be provided for our cleaning teams. If you live in an area with restricted parking, inform us if a private spot is available or provide public parking details. Parking costs will be added to your bill. If parking is more than 100 meters from your property, additional charges may apply.

Yes, we are committed to using eco-friendly cleaning products. Our supplies are selected to minimize environmental impact while still providing effective cleaning.

Our cleaners follow strict health and safety protocols. Equipment and supplies are disinfected between services, and we monitor the health of our staff to ensure anyone showing symptoms stays home.

Yes, we offer flexible scheduling options for weekly, bi-weekly, and monthly cleaning services. Let us know your preference, and we’ll arrange a consistent schedule with your preferred cleaner.

We provide regular house cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, restaurant cleaning, carpet cleaning, and post-construction cleaning. Custom packages are also available to suit your specific needs.

We recommend booking at least 1-2 weeks in advance to ensure availability, especially for larger or more complex cleaning tasks. However, we do our best to accommodate last-minute bookings whenever possible.

We serve the Melbourne community and surrounding areas. If you’re unsure whether we cover your location, please contact us at [email protected], or alternatively click here to request an obligation free quote and we will be happy to assist.

Every job is different, so we prefer to visit your premises before providing a quote. This allows us to assess the nature and demands of the job accurately.

For house cleaning costs, please call us at +61 3 8313 1637 or 0410 086 600. Alternatively, you can submit your inquiries by requesting a quote through our website or by clicking here.

Payment is due on your regularly scheduled cleaning day. We offer several payment options, including cash, direct debit, or bank transfer. Many customers leave a cash payment on the kitchen counter for our team to collect upon arrival. We expect payment within 24 hours. Accounts overdue by 72 hours incur a $36.50 administration fee. In case of collection costs, such as legal or agency fees, these may be added. Some jobs, like move-out/end-of-lease cleaning or large jobs, may require a full or half payment in advance